How ACCELQ is The Best Automation Tool for Automating ServiceNow?

Posted On: 12 July 2024

ServiceNow helps businesses efficiently automate and manage their processes. ServiceNow automation has become a necessity for two major reasons. One is to maintain the platform's reliability and performance. The second addresses issues generated by the platform’s complexity, frequent updates, and customization options. ACCELQ can help businesses easily address most of the challenges in ServiceNow testing. Let’s understand why ACCELQ is the best automation tool for automating ServiceNow.

Understanding Challenges in ServiceNow Testing
How AI-powered Automation Tools are Transforming ServiceNow Testing?
ACCELQ: A Next-Gen Platform for ServiceNow Automation
Why Choose ACCELQ for ServiceNow Testing?
Conclusion

Understanding Challenges in ServiceNow Testing

Manually testing ServiceNow applications and workflows presents many challenges including:

Customization

Businesses love the extensive customization choices offered by the ServiceNow platform. However, all the custom scripts and configurations must be thoroughly tested to ensure they don’t adversely impact the platform’s performance. Covering all customization through manual testing is cumbersome and resource-intensive.

Frequent Updates

ServiceNow releases frequent updates for the platform. While updates enhance the platform's functionality and security, it becomes challenging for testing teams to keep up with them. Updates can impact existing workflows and customization and require continuous test script maintenance.

Integration Support

As said earlier, ServiceNow offers excellent integration support with other third-party platforms, apps, and data. However, all the integration points must be thoroughly tested to ensure the platform's reliable performance. Integration testing can be challenging due to different APIs, protocols, and data formats.

Data Dependency

ServiceNow implementations require relevant and representative data to mirror the production environment. Data inconsistency can lead to false testing results and undetected issues, and testing teams can find it challenging to manage this data.

Dynamic UI Elements

The ServiceNow interface can have several dynamic UI elements based on user roles and permissions. Creating and maintaining test scripts is a huge challenge; automated test scripts are required to effectively handle these dynamic UI elements.

How AI-powered Automation Tools are Transforming ServiceNow Testing?

AI-driven test automation tools are transforming ServiceNow testing by -

Self-healing capabilities: AI tools can automatically detect code changes in the ServiceNow environment and accordingly update test scripts.
Intelligent test case generation: Most AI test automation tools can identify critical test areas based on app usage patterns and historical data. And then automatically create test cases to cover these critical areas in the application.
Predictive analytics: These tools can identify areas where issues and defects can occur and prioritize those areas accordingly.
Automated test data generation: AI tools can automatically generate relevant test data across environments and cover various scenarios and edge cases.
CI/CD Integration: AI test automation tools support seamless integration with CI/CD pipelines. They facilitate automatic test runs based on triggers such as code merges, deployment, etc.
Advanced Analytics: Detailed reporting and granular insights are key to AI-driven testing tools. This enhances the visibility of the entire testing process and facilitates continuous improvements.

ACCELQ: A Next-Gen Platform for ServiceNow Automation

ACCELQ is recognized as a leading test automation platform by Forrester and many other credible research companies. It is a next-generation, cloud-based test automation platform designed to streamline the testing of complex applications, including ServiceNow. Being an Official ServiceNow Partner, the platform is aligned with ongoing releases and version changes. The platform is codeless, making it accessible to both technical and non-technical users. Here’s an overview of ACCELQ’s key features -

Key Features of ACCELQ

AI-Powered

ACCELQ leverages AI to automatically update test scripts for application code changes. This reduces the need for manual test script maintenance, saving time and man hours. The platform facilitates Intelligent Element Identification, wherein AI algorithms accurately identify and interact with UI elements, even when their properties change.

No-Code

ACCELQ provides a visual interface allowing users to create complex test scenarios without writing code. This makes test automation accessible to people across the organization. Users can also build reusable test components, streamlining test design and maintenance.

Comprehensive Test Management

Our platform offers tools for end-to-end test management, including requirements traceability, test case management, and risk-based and defect-based testing. It also enables automated test scheduling and execution capabilities for both on-demand tests and as part of a CI/CD pipeline.

Pre-built Automation

Our platform offers pre-built automation across the ServiceNow implementation to help you automate your key processes easily. You get pre-built automation for Order management, IT asset management, security operations, HR service delivery, and many other critical business processes.

CI/CD Integration

ACCELQ seamlessly integrates with popular CI/CD tools to enable in-sprint automation for shift-left and continuous testing. Tests can automatically be triggered by code commits, merges, or deployment. It also facilitates risk-based and defect-based test planning and test suite tracking.

Advanced Reporting and Analytics

Get detailed reports and analytics on your test execution, and actionable insights into test coverage, results, and defect trends. Build real-time dashboards that provide 360-degree visibility into your testing process helping you improve its efficiency.

Collaboration and Communication

Our platform encourages team collaboration with shared dashboards, integrated communication channels, and automated notifications. This ensures alignment among various stakeholders and efficient workflow across the process.

Support for Multiple Platforms and Technologies:

Versatile Testing

ACCELQ meets businesses' diverse testing needs by supporting testing across web, mobile, desktops, and APIs.

Why Choose ACCELQ for ServiceNow Testing?

Get awesome results. Companies that have used ACCELQ have realized as high as 7.5x productivity and more than 72% savings.
Accelerate your ServiceNow Testing Cycles. The power of AI and no-code visual interface significantly eases and reduces the time needed to develop and maintain test scripts, speeding up the entire testing cycle.
Enhance Test Coverage and Efficiency: Intelligent test case generation and end-to-end test management ensure that your ServiceNow implementation is thoroughly tested, covering all critical functionalities and scenarios.
Automate and Reduce Manual Effort. The platform minimizes the manpower required to develop, run, and analyze tests. This allows your staff to focus on other tasks.
Evolves with your needs: ACCELQ can scale with your organization’s needs and support varied testing scenarios according to changing business requirements.

Conclusion

ACCELQ can help organizations build faster, more accurate, and more efficient testing processes for their ServiceNow implementations. This can help them get higher ROI from their ServiceNow investments and build high-performance automated business processes. Get your ACCELQ demo to understand the in-depth benefits.

Nishan Joseph

VP Sales Engineering

Nishan is a tech strategist with expertise in Test Automation and roles at giants like TCS, Microfocus, and Parasoft. At ACCELQ, he champions Strategic Alliances, cultivating global tech partnerships. Educated at Leeds University and Symbiosis Pune, he also possesses an engineering background from Bangalore.