Top 10 Usability Testing Tools For Better UX In 2024

Posted On: 23 October 2024

Usability testing in software means evaluating it from an end user’s perspective to check if it's easy to use. It involves observing real users navigating a website, app, or digital product. So, User experience (UX) design is crucial as it lays the foundation for the product. Usability testing is essential for effective user experience design, helping to avoid unexpected issues during development or product release.

Tools measure how users navigate and interact with applications, help identify major issues, and gather feedback to inform design improvements. Thus, usability testing tools can gain insights into user behavior and preferences. Let's explore how the tools below can enhance user satisfaction and engagement.

10 Best Usability Testing Tools

1. ACCELQ

ACCELQ is the best AI-powered codeless test automation platform for usability testing. This platform bridges the gap between manual and automated testing, all within a single platform. It supports automation across applications, including Web, Mobile, API, Desktop, Mainframe, packaged apps, and more, making it a versatile tool for usability testing needs. In addition, its intuitive test design and management features ensure seamless collaboration and efficiency. Hence, ACCELQ is the most comprehensive test automation platform for enhancing user experience through thorough and efficient testing.

Features:

ACCELQ enables UI/UX designers to automate tests without programming skills, creating usability tests that mimic real user interactions.
This platform’s visual application model helps map out business workflows and end-user scenarios, ensuring the application behaves as expected from a usability perspective.
Unified automation across web, mobile, and desktop ensures consistent user experience, which is critical for seamless usability testing.
The platform’s self-healing capabilities ensure stable automation despite UI changes, reducing test maintenance and allowing teams to focus on user-centered test design.
ACCELQ uses OpenCV-based template matching for image-based testing to assess visual elements like buttons, icons, and layout consistency, which are key usability aspects.
Integrates with CI/CD pipelines for real-time usability feedback, enabling early issue detection and improved user experience.
AI-driven data generation and management by ACCELQ enable diverse user input for validating app behavior under various scenarios and data sets.

ACCELQ Vs. Competitors

How ACCELQ is different

Pros & Cons of ACCELQ

Create usability tests without coding skills
Tests web, mobile, and desktop apps
AI adapts test cases to UI changes and detects usability issues

No cons

2. UserTesting

UserTesting is a platform for seeing, hearing, and understanding how real people react to your concepts and designs. It also lets you see how users engage with your products and experiences.

Features:

High volumes of open-ended survey responses generate key themes automatically.
Identifies and analyzes friction points users encounter while interacting with your digital products.
Design, development, CRM, and other integrations are supported.
App store optimization is supported for better UX.
Website evaluation assesses the appearance of the website and ease of use.

Pros & Cons of UserTesting

Design and product templates
Audience targeting
Performance testing is supported

No heatmaps
Moderated usability testing is not supported
No reporting and statistics

Compare with ACCELQ

3. UXtweak

UXtweak is one of the usability testing tools for mobile. It can observe how users interact with your site, designs, and prototypes.

Features:

Prototype testing eliminates usability issues at the inception.
The first click test is supported to test where users click in screenshots and wireframes.
Mobile testing is supported to test mobile websites or apps.
Website testing is supported to conduct online task-driven usability studies.
Presentable PDF reports and charts are offered.

Pros & Cons of UXtweak

Prototype creation
Customizable questions
Session recording

Complex usability
No trend analysis
3rd party integrations

Compare with ACCELQ

4. Maze

Maze is a continuous product discovery platform. It is used by product teams to collect and consume user insights across the entire product development cycle.

Features:

This platform tests prototypes with real users before development.
Five design variants are compared in a single study.
Integrates with Figma, Sketch, and Adobe XD.
Captures product’s usability with a unique score to help in future improvements.
Heatmaps learn more about user behavior and discover how they navigate prototypes.
This platform makes core design improvements with metrics like misclicks and time-on-screen.
Usability tasks can be run on live sites by this platform.
Visual and context-rich reporting.

Pros & Cons of Maze

Heatmaps
Surveys management
Video recording and transcriptions

Mobile testing
Performance testing
Customer experience management

Compare with ACCELQ

5. Hotjar

Hotjar is a product experience insights platform. It gives you behavior analytics and feedback data to help you empathize with and understand your customers.

Features:

This platform offers funnels to measure conversion rates at every step.
Create unlimited dashboards on this platform to keep track of every initiative.
Trends are added to dashboards for continuous monitoring and quick deep dives.
Collaborate, run experiments, and share data with popular integration tools.
Generate summary reports to identify findings, quotes, and key insights.

Pros & Cons of Hotjar

Trend analysis
Surveys
Activity dashboard

A/B testing
Design management
Unmoderated testing

6. Userlytics

Userlytics is known for its wide range of testing methodologies. These methodologies are tailored to elevate user experience and perform detailed usability testing.

Features:

This platform conducts tests with or without a moderator to guide the session.
It can assess the usability of websites, mobile apps, and other digital products.
Test designs and prototypes in the early phase to collect feedback before development.
This platform ensures the products are accessible to all users, even those with disabilities.
First click testing works on mobile and desktop platforms to ensure detailed coverage across all user devices.

Pros & Cons of Userlytics

Moderated usability testing
Quantitative testing
Website usability testing

Difficulty in navigation
Activity tracking
No customizable reports

7. Userfeel

Usefeel is designed by UX researchers. It is one of the tools for usability testing that can discover the issues, doubts, hesitations, and needs of your target audience.

Features:

This tool can test any site by testers speaking in various languages.
It can filter testers by demographic criteria like language, level of web experience, etc.
Screener questions are available to filter the testing panel in detail.
Discover bugs and test issues on desktop, mobile, and tablet apps.
This tool can create many questions, tasks, and ratings using various formats to make the usability testing process as controlled as possible and get insights.
The notes on the video allow you to add insights to the test session video.
The highlights videos can create videos to find the most critical issues from usability studies.
This tool offers automatic voice transcription for all languages using Google Speech API.
The System Usability Scale ratings provide website scores by a 10-item questionnaire.

Pros & Cons of Userfeel

Unlimited screener questions
Video clips and notes
Voice transcription

First click testing
Mobile moderation is not supported
Image submission testing

8. Crazy Egg

Crazy Egg is an analytics platform that tracks and optimizes website visitor behavior. This platform can improve the user experience and increase conversion rates.

Features:

Recordings let you watch what visitors are doing on your website and find their issues.
This tool analyzes visitor sources, compares referral traffic, and identifies the top ten traffic sources.
Automatic error detection can capture which visitors are getting errors.
Unlimited surveys are supported to gather visitors’ feedback without storage limitations.
Reports display users’ click behavior.

Pros & Cons of Crazy Egg

A/B testing is supported
Visitors tracking
Customizable reports

Screen activity recording
Image overlays
No access controls/permissions

9. PlaybookUX

Playbook UX is a user feedback platform. It can recruit, conduct, and analyze qualitative and quantitative research in a central repository.

Features:

The recorder captures participants’ screens, faces, and voices as they assess test assets across devices.
This software can get feedback at any stage and test websites and apps with a link.
Studies can be run by testers on desktop, tablet, and mobile.
This usability testing software can launch more than one study at the same time.
Reports are built across research projects.

Pros & Cons of Playbook

Vetted panel to prevent fraud
Scheduler to take live notes
Save unmoderated test scripts as templates for future projects

On-premise deployment
Click testing
Five-second tests

10. TryMyUI

TryMyUI is a remote usability testing software. This tool can run tests on digital products to dive deep into key user flows.

Features:

This tool can run tests on desktop, Android & iOS devices.
Real-time monitoring, recording, and replay of any user test session is supported.
Moderated & unmoderated studies are supported to launch usability tests for digital products.
User-narrated session recordings and playbacks are supported for an end-to-end user experience.
Customizable user survey after testing.

Pros & Cons of TryMyUI

Precise demographic filtering
UX crowdsourced feedback
Full data export

No heatmaps
3rd party integrations
No customizable fields

Conclusion

Choosing a usability testing tool is important for businesses that create exceptional user experiences. The evolving landscape of digital products demands efficient testing processes to uncover valuable insights and drive meaningful optimizations. Throughout this blog, we covered the top 10 usability testing tools to improve your UX initiatives.

Among these, ACCELQ is one of the best platforms for speeding up the usability testing process and making products that people can navigate easily. It offers an AI-powered, no-code platform that helps teams automate end-user scenarios and business processes across web, mobile, and enterprise applications. ACCELQ simplifies the creation and execution of usability tests, enabling teams to focus on enhancing the user experience while ensuring fast feedback and reduced maintenance.

Book a demo to discover how ACCELQ can help your usability testing process.

Chaithanya M N

Content Writer

A curious individual who is eager to learn and loves to share her knowledge using simple conversational writing skills. While her calling is technology and reading up on marketing updates, she also finds time to pursue her interests in philosophy, dance and music.