Case Study

Leading Financial Services

ACCELQ has helped one of the top financial services firms speed up their efforts in
software engineering, innovation, and business transformation.

Over 2.3 million test executions powered by 378 CI/CD suites.
72% savings in Cost of Quality.

Industry: Financial Services

Company Size: 200,000+

Client Intro

Our client is a top American financial services company with over $1.71 Trillion in assets headquartered in San Francisco, California. They were seeking to digitally transform their business in order to improve customer and employee experiences by adopting the latest technologies. However, their current manual testing practices and reliance on a variety of code-intensive, diverse test automation tools were hindering their efforts to continuously deploy updates and migrate to new technologies as part of their digital transformation initiatives. ACCELQ Unified played a crucial role in helping the company achieve its mission of delivering scalable, stable, secure, and innovative services that exceed customer expectations.

Business Objective

As part of their long-term technology strategy, the client wanted to accelerate their transformation efforts towards digital enablement and automation. To achieve this, they prioritized the following goals:

Improving software reliability and engineering practices
Adopting a “shift-left” approach to streamline and harmonize their multiple testing frameworks
Cultivating an agile mindset and institutionalizing quality in their product releases through automation testing practices and regression suites
Achieving a faster time to market and superior product quality through reduced overhead in test design, test suite maintenance, change management, and regression testing
Aligning their automation practices with the client’s technology transformation philosophies of low code/no code and cloud first.

Automation Challenges

The client faced several challenges in their testing efforts:

Lack of a unified platform, resulting in the use of a diverse range of tools for different testing areas (e.g. Selenium Java for web application automation, UFT for desktop applications, and a Java-based framework or Postman for ETL).
Difficulty in finding and training talent, particularly skilled Java/Selenium engineers, and the resulting technical debt from the complexity of their regression suites.
Inability to incorporate automation in sprints, leading to delays of 1-2 sprints and an extended overall program timeline.
Integration and infrastructure challenges, including the need for developer-friendly ALM, Jira, and DevOps tools and the added effort of cross-browser and cross-platform testing.
Constant refactoring required for compatibility with the numerous annual updates of SAAS systems (such as Salesforce, Pega, nCino, and MS Dynamics), resulting in maintenance overhead for Selenium scripts.

Business Benefits

ACCELQ provided a single platform for end-to-end test automation across multiple channels (web, mobile, API, and desktop) with a design-first approach and minimal setup time.
The platform seamlessly transcends across workflows and systems (such as SAAS, on-premises, and purpose-built applications) while integrating with enterprise-approved tools like Jira, TFS, Jenkins. It allows for the creation of test suites across purpose-built and SAAS platforms.
ACCELQ’s configuration-based test suites and natural language editor improve agility, build reliability, and developer productivity while reducing maintenance efforts for regression suites. Business users can also easily automate processes using plain English.
The platform’s in-built modularity helps teams quickly develop new business process automation, leading to significant cost and effort reduction.
ACCELQ enables teams to design and develop automation concurrently with new features, improving velocity and saving time through in-sprint automation.
Leveraging ACCELQ’s pre-built test assets for Salesforce and MS Dynamics helped speed up test automation in this particular case

Benefits

End-to-end automated solution on the cloud with no infra or setup requirements.
Quality lifecycle was accelerated by 3x with faster time to market and improved quality.
Over 2.3 million test executions powered by 378 CI/CD suites. 72% savings in Cost of Quality.
Significant savings in yearly license and tool maintenance costs (support and upgrade).

Business process-focused Salesforce Universe to visualize key business processes.
Test executions setup in an unattended mode for regular validations.
Test Development and maintenance cost per test case dropped to 1/3rd with ACCELQ.